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We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino’s safety and fairness. Based on our estimates or gathered data, RioAce Casino is a medium-sized online casino. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn’t had any complaints). While the initial response fell short, the support team did redeem itself by showing professionalism and providing helpful answers overall. That said, we can’t speak to how the team handles real account-related issues, and we’ve seen some player complaints online that mention unsatisfactory support experiences. Other complaints include slow crypto withdrawals (up to two days), difficulty getting a deposit credited, and a drawn-out account closure process.
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